Veteran's Affairs

Veterans Service Officer

Posted December 7, 2023









Under the supervision of the Iosco County Veteran’s Affairs Director, provides information and assistance to veterans and/or their dependents in obtaining benefits through federal, state and local venues. Prepares and submits claims, arguments and appeals per federal and state statues on behalf of veterans and/or their dependents. Researches, interprets and implements changes in laws pertaining to veterans’ benefits.


Under the supervision of the Iosco County Veterans Affairs Director, is responsible for administering the Veterans Soldiers Relief fund.  Initiates and investigates applications for financial relief assistance, county burial benefits and refers clientele to outside agencies when applicable. Serves as liaison to the Iosco County Veterans Affairs Committee.




Veterans Service Officer Duties


  • Assist veterans in obtaining their DD 214 (military discharge document), military personnel records, service records and medals.


  • Assist veterans in completing Veterans Affairs (VA) healthcare enrollment forms, provides information regarding VA healthcare and provides assistance in navigating the

VA healthcare system.


  • Assist in requesting VA furnished Memorial markers.


  • Interviews veteran and/or dependents to determine eligibility for benefits and services.


  • Reviews legislation, Department of Veterans Affairs (DVA) guidelines, medical reports and military service history to determine the validity of possible claims.


  • Advises veterans and/or their dependents regarding services and benefits available through the DVA and refers them to outside agencies when appropriate.


  • Assist veteran and/or their dependents in completing and filing applications for non-service-connected pension, service-connected compensation, death pension, dependency and indemnity compensation, medical care, burial allowances, insurance benefits and all other benefits as deemed appropriate.


  • Conducts research, develops and submits claims for benefits to the DVA. Corresponds with appropriate agencies, offices, etc. to secure affidavits, certificates, medical records, opinion statements, NEXUS letters and any other documentation needed to fully develop a claim.


  • Follows up on pending claims and advises clients of status.


  • May represent the Veterans Affairs office at meetings with veterans’ service organizations and other interested groups.


  • May make presentations to various veteran and community organizations about veterans’ benefits and services available.


  • Maintains and updates records, case files and other materials for review and referral.


  • Maintains current list of supportive and community services in order to refer and provide additional assistance to clients.


  • Utilizes current county-wide and department specific software to complete the functions of the position.


  • Scans documents into veteran specific data base (VetraSpec).


  • May make site visits to veterans and/or dependents in their homes or institutions such as hospitals, nursing homes, assisted living facilities and the Iosco County jail.


  • Will obtain accreditation as a Veterans Service Officer (VSO) through attendance at a United States Department of Veterans Affairs approved accreditation training program within a time period to be determined by the director of the Iosco County Veterans Affairs office. Maintains accreditation through required training and obtaining proper continuing education units (CEU’s).


  • Ensure privacy laws are adhered to with regard to client files and information.


  • Completes the appropriate training with the DVA in order to obtain remote access to DVA computer systems and complete all necessary refresher training as required by DVA.


Veterans Relief Fund Duties


  • Administers the Veterans Relief Fund under the supervisions of the director of the Veterans Affairs office and acts as the liaison to the Iosco County veterans Affairs Committee (ICVAC).


  • Investigates the circumstances surrounding financial assistance requests while interviewing the applicant, completes the application and obtains necessary supporting documentation.


  • As liaison to the ICVAC, presents relief fund applications to the ICVAC members with supporting documentation and briefs them on the circumstances surrounding the requested assistance.


  • Initiates payment of the approved financial request applications and the approved county burial benefit applications.


  • Updates and maintains various spreadsheets used to collect data for reporting purposes.


  • Creates and maintains veteran case files.



Qualifications (Education and Experience)

Required Minimum


Possessions of an associates degree and or substantial course work in sociology, psychology, business administration or closely related field; AND

At least one (1) year of full-time work experience in the field of counseling or social work.

The County, at its discretion, may consider an alternative combination of formal education and work experience.




  • Served in the United States Armed Forces with an Honorable discharge from the most recent period of service.


  • Previously attended a United States Department of Veterans Affairs approved VSO accreditation training program and received a certificate of accreditation.


Knowledge, Skills and Abilities


  • Considerable abilities to display tact, emotional stability, compassion, empathy and patience while dealing with distressed individuals.


  • Ability to relate to problems often realized by veterans and/or dependents in comprehending and securing VA befits.


  • Considerable ability to cope with difficult and/or emergency situations requiring immediate decisions in accordance with departmental policies and objectives.


  • Considerable ability to exercise mature judgement and initiative in analyzing problems and recommending solutions.


  • Ability to assess situations, solve problems, work effectively under stress, within deadlines and in emergency situations.


  • Ability to establish and maintain effective working relationships with elected officials, administrators, department heads, county employees, professional contacts and the general public.


  • Effective communication skills, both orally and written.


  • Able to attend meetings scheduled at times other than normal business hours.


  • Ability to understand and interpret detailed medical reports.


  • Some knowledge of laws, rules and regulations regarding veterans’ benefits.


  • Reasonable skills in assembling and analyzing data, preparing comprehensive and accurate reports.


  • Considerable skills in the use of office equipment and technology, including Microsoft Office applications, Excel, Adobe, county applications and federal applications.


Special Requirements

Asa condition of employment, an employee in this position, must attend a United States Department of Veterans Affairs approved VSO accreditation training program, receive the accreditation certificate and apply for cross accreditation with Veterans Service Organizations.

Must possess a valid Michigan drivers license and an operable insured vehicle for authorized travel while performing assigned duties.


Tools and Equipment utilized

Personal computer using Microsoft Office, Adobe, Excel and software programs specific to veterans’ benefits, copy machine, fax machine, document scanner, postage machine, calculator and telephone.


Work Environment/Physical Demands

The physical demands and work environment characteristics are representative of those an employee encounters while performing their essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this position, the employee is regularly required to communicate in person and by telephone, read regular and small print and to view and produce written and electronic documents. Manual display and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing, filings and etc.  The employee must be mobile in an office setting with the ability to stand, sit, bend, kneel and reach with hands and arms.

The employee should be able to lift, move and carry equipment and supplies that weigh up-to 25 pounds.

The typical work environment of this position is an office setting where the noise level is quiet to moderately quiet. The employee might possible be exposed to home situations in which unsanitary or unhygienic materials, individuals and situations are encountered in the course of performing required duties.


Selection Guidelines and Disclaimers

Must be able to complete and/or pas all Iosco County pre-employment requirements, including but not limited to: Iosco County employment application, oral interview, reference check, background check, drug screening and employment physical.

The duties listed above are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not indented to be construed as an exhaustive list of all responsibilities and duties.

The position description does not constitute an employment between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the position change.




Approved by: _____________________________ on the ______day of__________, 2023

Michael Frank, Chairman ICVAC


Approved by: _____________________________on the ________day of _____________2023

Ron Whitney, Director

Iosco County Veterans Affairs











Ready to apply?

To apply, please complete the Iosco County Application for Employment and submit it with your resume.